RETURN POLICY

Unique and Made-to-Order Designs
Thank you for choosing H E R A  J E W E L S for your one-of-a-kind jewelry needs. Our creations are meticulously crafted with care and attention upon your order to ensure a truly unique and personal experience. 

 

Return Policy Details:  

ALL SALES ARE FINAL

Due to the personalized and made-to-order nature of our designs and being a small business, at this time all purchases are considered final. We take pride in offering unique pieces, and this policy allows us to maintain the integrity of our craft.  We do our best to provide as much detail as possible about each jewelry piece so that you can make sure the measurements of the jewelry is to your liking before you buy it so you know exactly how it'll fit on you. 

Each piece of jewelry is crafted with passion, intention, and a personal touch. Our creations are more than accessories – they are unique expressions of energy, designed to resonate with the individual wearer. Due to the deeply personal nature of our handmade and made-to-order jewelry, we do not accept returns.

Every piece is meticulously crafted, and as we pour our heart and soul into each creation, we imbue it with special healing and intention for the specific wearer. This ensures that your jewelry is not just an accessory, but a one-of-a-kind piece that aligns with your energy and style. We appreciate your understanding and support for the personalized journey each piece undertakes, making your selection truly special. If you have any concerns or questions, please feel free to reach out – we're here to assist you on your unique journey with our handcrafted treasures.

If you have any questions before purchase, we're happy to help! Reach out to support@shopherajewels.com 

Quality Assurance:

We are committed to delivering products of the highest quality. In the rare event that your order arrives damaged or with any issues, please contact us within [3] days of receiving your purchase at support@shopherajewels.com . We will work diligently to address and resolve any concerns.

Cancellation Policy:

As we start crafting your piece promptly upon receiving your order, cancellations are accepted within [24] hours of placing your order. Please contact us immediately if you need to cancel your order.

Shipping Timeframe:

To allow for the meticulous creation of your unique piece, please note that we have a 3-5 day production time before shipping. You will receive an email with tracking information once your order has been shipped.

Stay Connected:

We occasionally participate in pop-up events and plan to showcase our designs at local farmers markets in the near future. Stay in the know by following us on Instagram @shopherajewels and subscribing to our email list discover@shopherajewels.com. This way, you'll be among the first to know about upcoming events, exclusive promotions, and new designs.

Contact Us:

If you have any questions about our products or policies, feel free to reach out to us at support@shopherajewels.com before making your purchase. We are here to assist you and provide any information you may need.

We appreciate your understanding of our policies as we continue to grow our small business. Your satisfaction and confidence in our craftsmanship are of utmost importance to us.

Thank you for supporting  H E R A  J E W E L S.